FAQ

We've compiled answers to the most common questions our customers ask. If you don't find what you're looking for here, please don't hesitate to contact us — we're always happy to help.

Orders & Payment

How do I place an order?

Simply browse our online store, select the items you love, and add them to your cart. When you're ready, proceed to checkout, fill in your shipping and payment details, and confirm your order. You'll receive an order confirmation email right away.

What payment methods do you accept?

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• PayPal: Secure online payment through your PayPal account

Can I modify or cancel my order after placing it?

You may cancel your order within 24 hours of placement by emailing us at info@danagoldandjewelry.com or calling 708-901-2345, as long as the order has not yet been shipped. Once an order has entered the fulfillment process, modifications or cancellations are no longer possible. In that case, please refer to our Return Policy.

Will I receive an order confirmation?

Yes. Once your payment is successfully processed, you will receive an order confirmation email with your full order details and payment receipt. Please keep this for your records.

Is my payment information secure?

Absolutely. We use 256-bit SSL encryption and are fully PCI DSS compliant. All transactions are processed through trusted, industry-leading payment gateways to ensure your financial data is protected at every step.

Will I be charged sales tax?

Sales tax is calculated based on your shipping address and added to your order total at checkout. Tax rates vary by state. We do not charge any additional processing or handling fees beyond the listed product price and applicable taxes.

Shipping & Delivery

How long does order processing take?

Orders placed before 3:00 PM Central Time on a business day are processed and shipped the same day. Orders placed after 3:00 PM CT, on weekends, or on U.S. federal holidays will be processed on the next business day.

How long does shipping take?

All domestic orders ship via Standard Shipping with an estimated delivery window of 4–7 business days from the shipping date. Please note that business days exclude weekends and U.S. federal holidays.

Do you offer free shipping?

Yes. All domestic U.S. orders ship completely free — no hidden fees, no processing charges, and no customs duties.

Where do you ship?

We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico and Guam. International shipping is not available at this time.

How can I track my order?

After your order ships, you'll receive a shipping confirmation email with a unique tracking number. You can use the tracking link in the email or visit the carrier's website directly (UPS, USPS, or FedEx) to monitor your package in real time.

What should I do if my package hasn't arrived?

If your package has not arrived within 5 business days past the maximum estimated delivery window, please contact us. We will coordinate directly with the carrier to investigate and work toward a resolution.

Is Dana gold and jewelry responsible for shipping delays?

While we make every effort to ensure timely delivery, all stated delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, extreme weather, natural disasters, or other circumstances beyond our reasonable control. Once your order has been handed to the carrier, the title and risk of loss transfer to you.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and in their original condition with all tags attached. Return shipping is always free — we provide a prepaid return shipping label.

How do I initiate a return?

Contact us at info@danagoldandjewelry.com or call 708-901-2345 with your order number and the reason for your return. Our team will provide you with detailed instructions and a prepaid return shipping label.

How long does it take to receive my refund?

Once we receive and inspect your returned item, refunds are processed within 10 business days to your original payment method. Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Are there any items that cannot be returned?

Yes. The following items are not eligible for return:

• Earrings (including dangle earrings, hoop earrings, and studs) — for hygiene and health safety reasons
• Items that have been damaged, altered, resized, or repaired by the customer
• Individual pieces from a jewelry set — only accepted if the complete set is returned together

What if I received a defective or damaged item?

If your product arrives defective or damaged during shipping, please contact us immediately. We will arrange a complimentary return and provide either a replacement or full refund — whichever you prefer.

Can I exchange an item?

We do not currently offer direct exchanges. If you'd like a different item, please initiate a return for the original purchase and place a new order for the item you prefer.

Products & Care

Are the product images accurate?

We make every reasonable effort to display our products as accurately as possible. However, actual colors or textures may vary slightly due to differences in device screens, display settings, and monitor calibration.

How should I care for my jewelry?

We recommend removing jewelry before swimming, bathing, exercising, or applying lotions and perfumes. Store your pieces in a clean, dry place — preferably in the original packaging or a soft pouch — to prevent scratching and tarnishing. Gently clean your jewelry with a soft, dry cloth to maintain its luster.

Do your products come with a warranty?

Please contact us at info@danagoldandjewelry.com for specific information about product warranties or guarantees associated with your purchase.

Account & Privacy

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and enjoy a faster checkout experience on future purchases.

How is my personal information protected?

Your privacy is extremely important to us. We handle all personal data in accordance with our Privacy Policy. Please review it for full details on how we collect, use, and safeguard your information.

Contact Us

Still have questions? We're here to help.

We typically respond to all inquiries within 1–2 business days. Thank you for choosing Dana gold and jewelry.