Payment Policy

Accepted Payment Methods

We accept the following credit cards for payment:

Payment Security

Payment details are handled through Shopify and the payment providers available at checkout. These providers use secure payment systems to protect payment information during transmission.

Order Payment

Payment Processing

• Full payment is required at the time your order is placed
• All product prices are displayed and charged in US Dollars (USD) unless otherwise noted
• Your order will only be processed and shipped after payment has been successfully authorized and confirmed

Order Confirmation

• Once your payment is completed successfully, you will receive an order confirmation email that includes your complete order details along with a payment receipt
• We recommend keeping this confirmation email for your personal records

Pricing Errors

In the unlikely event that a pricing error appears on our website, we reserve the right to cancel the affected order and issue a full refund of any amount paid. We will notify you promptly if such an error occurs, and we apologize in advance for any inconvenience.

Billing Information

Billing Address

• The billing address you provide must match the address on file with your payment method
• Please ensure that all billing details are complete and accurate to help avoid any delays or failures in payment processing

Invoice

• A digital invoice will be emailed to you automatically upon order completion
• If you require a formal invoice for business, accounting, or tax purposes, please contact us directly at info@danagoldandjewelry.com and we will be happy to provide one

Taxes

Payment Issues

Declined Payments

If your payment is declined at checkout, we recommend the following steps:

• Verify your information: Double-check that your card number, expiration date, CVV security code, and billing address are entered correctly
• Try again: Attempt the transaction once more to rule out a temporary processing glitch
• Contact your bank: If the problem persists, please reach out to your bank or card issuer for further assistance, as they may be able to provide additional details

Authorization Failures

In rare instances, a payment authorization may fail due to security verification measures imposed by your bank or card issuer. If you experience repeated authorization failures, please contact us at info@danagoldandjewelry.com or call 708-901-2345 and we will do our best to help you resolve the issue promptly.

Refunds and Payment

For complete details regarding refunds, please refer to our Return Policy page.

Here is a brief overview of our refund process:

• All refunds are issued to the original payment method used at the time of purchase
• Refunds generally appear on your statement within 10 business days, depending on your bank or card issuer
• Return shipping is always free for all eligible returns, as described in our Return Policy.

Order Cancellation

Cancellation Requests

If you wish to cancel your order, please contact us within 24 hours of placing your order by emailing info@danagoldandjewelry.com or calling 708-901-2345. Please include your order number so we can locate your order quickly.

If your order has already been shipped, it can no longer be cancelled. In that case, you may follow our return process once the item is delivered.

Refund for Cancelled Orders

• Orders that have already been charged but are cancelled in time will be refunded in full to the original payment method
• Refunds for cancelled orders will be processed within 10 business days after the cancellation is confirmed

Contact Us

If you have any questions or concerns about our payment process, please do not hesitate to reach out to us:

We typically respond to all inquiries within 1–2 business days. For urgent payment-related issues, please call us during business hours and we will be happy to assist you right away. Thank you for shopping with Dana Gold and Jewelry.