Terms of service
Last Updated: July 11, 2026
Introduction
Dana Gold and Jewelry owns and operates this online store and website, encompassing all associated information, content, features, tools, products, and services, with the mission of delivering a carefully crafted and enjoyable shopping experience to you, our valued customer (collectively referred to as the "Services"). Our website is built and hosted on the Shopify platform, which enables us to provide and manage these Services effectively.
The following terms and conditions, along with all policies referenced within this document (collectively referred to as these "Terms of Service" or "Terms"), define your rights and obligations when using our Services.
Please read these Terms of Service carefully and completely, as they contain critical information about your legal rights, including important warranty disclaimers and limitations of liability.
By visiting, browsing, or using any portion of our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you must immediately stop using and accessing our Services.
Article 1 — Access and Account
By accepting these Terms of Service, you confirm and represent that you have reached the age of majority in your state or province of residence, and that you have given us permission to allow any minor dependents under your care to use the Services on devices that you own, purchase, or manage.
To use our Services — including browsing or purchasing products through our online store — you may be required to provide certain information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is truthful, accurate, current, and complete, and that you have the legal right to supply such information.
You are fully responsible for protecting your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or share your account with any other person without our prior written consent.
Article 2 — Our Products
We make every reasonable effort to display our products and services as accurately as possible within our online store. However, please be aware that the actual colors, textures, or appearance of items may differ slightly from how they appear on your screen due to variations in device type, display settings, monitor calibration, and other technical factors.
We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. We do not guarantee that the appearance or quality of any products or services you purchase will exactly match your expectations or perfectly replicate what is displayed on our website.
All product descriptions, specifications, and pricing are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products available to any individual customer, geographic region, or jurisdiction on a case-by-case basis.
Article 3 — Orders and Shipping
Order Cutoff Time: All orders must be placed before 3:00 PM Central Time on a business day to qualify for same-day processing. Orders received after this cutoff will be processed on the following business day.
Order Acceptance: When you submit an order, you are making an offer to purchase. Dana Gold and Jewelry reserves the right to accept or decline any order for any reason at our sole discretion. Your order is not considered confirmed or accepted until Dana Gold and Jewelry sends you an explicit order confirmation. Payment must be received and successfully processed before your order is officially accepted.
Processing Time: Orders placed before 3:00 PM Central Time on a business day will be processed and shipped on the same day, subject to product availability. Orders placed after 3:00 PM CT, on weekends, or on U.S. federal holidays will begin processing on the next business day.
Estimated Delivery Time: Once your order has been shipped, the estimated delivery window is 4–7 business days.
Shipping Area: We currently ship only to addresses within the United States, including Alaska, Hawaii, and U.S. territories.
Shipping Cost: Shipping is complimentary for all domestic orders within the United States. No additional shipping fees, handling charges, or surcharges will be applied.
Delivery Delays: Dana Gold and Jewelry is not responsible for shipping or delivery delays. All stated delivery timeframes are estimates only and should not be interpreted as guaranteed delivery dates. We are not liable for delays caused by carriers, customs processing (where applicable), adverse weather conditions, natural disasters, or other events beyond our reasonable control. Once your order has been handed over to the shipping carrier, the title and risk of loss transfer to you.
Cancellation Policy: Please review your order carefully before submitting. You may cancel your order at no cost within 24 hours of placement by emailing us at info@danagoldandjewelry.com. After this 24-hour window has elapsed, or once your order has entered the fulfillment process, orders can no longer be modified or cancelled. In such cases, please refer to our Return Policy outlined below for available options.
All purchases are subject to return or exchange strictly in accordance with our Return Policy.
You represent and warrant that all purchases made through our Services are intended for your own personal or household use and are not intended for commercial resale or export purposes.
Article 4 — Prices and Billing
Product prices, discounts, and promotional offers are subject to change without prior notice. The price charged for any product or service will be the price in effect at the time you place your order, as reflected in your order confirmation email. Any applicable sales tax will be calculated based on your shipping address and displayed at checkout. Tax obligations vary by state, and some orders may not be subject to sales tax.
Shipping Costs: All domestic shipping within the United States is provided free of charge. No shipping, handling, customs, or import fees apply to domestic orders.
Prices displayed on our online store may differ from prices offered at physical retail locations or through other third-party stores or platforms. From time to time, we may run promotions through our Services that affect pricing, and these promotions may be governed by their own specific terms and conditions. In the event of a conflict between promotion-specific terms and these Terms of Service, the promotion-specific terms shall take precedence.
You agree to provide current, accurate, and complete purchase, payment, and account information for every transaction. You further agree to promptly update your account details — including your email address, credit card numbers, and expiration dates — so that we can process your transactions efficiently and contact you when necessary.
You represent and warrant that (i) the credit card information you provide is truthful, accurate, and complete; (ii) you are authorized to use the credit card designated for the purchase; (iii) your credit card provider or financial institution will honor the charges incurred; and (iv) you will pay all charges at the posted prices, including any applicable tax amounts.
Article 5 — Return Policy
Return Window: We accept returns within 30 days from the date your order is delivered.
Return Shipping: Return shipping is completely free for all eligible returns. We provide a prepaid return shipping label for your convenience. To initiate a return, please contact us for instructions.
Return Conditions: Items must be unused, unworn, unwashed, and in their original condition with all tags securely attached. Items that show signs of damage, alteration, or are returned without their original packaging may not qualify for a full refund.
Refund Processing: After we receive your returned item and verify its condition, refunds will be issued within 10 business days. Refunds will be credited to your original payment method.
Non-Returnable Items:
Jewelry:
- Earrings, including dangle earrings and studs (non-returnable for hygiene and health safety reasons)
- Items that have been damaged, altered, resized, repaired, or otherwise modified by the customer
- Individual pieces that are part of a jewelry set (only accepted for return if the complete set is returned together)
Defective or Damaged Items: If you receive a product that is defective or was damaged during shipping, please contact us immediately. We will arrange a complimentary return and provide either a replacement or a full refund.
Return Address: All returns should be shipped to the address provided during the return initiation process.
For questions about returns or to begin a return, please email us at info@danagoldandjewelry.com or call 708-901-2345.
Article 6 — Intellectual Property
Our Services, including but not limited to all trademarks, brand names, logos, text, displays, images, graphics, product descriptions, reviews, video content, audio content, and the overall design, selection, and arrangement of all such materials, are the property of Dana Gold and Jewelry, its affiliates, or its licensors. These materials are protected by United States and international patent, copyright, trademark, and other intellectual property laws.
These Terms grant you a limited, non-exclusive, non-transferable permission to use the Services solely for your personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material found on our Services without obtaining our prior written consent. Except as expressly stated in these Terms, no license or rights are granted to you under any patent, trademark, copyright, or other intellectual property.